Conditions

Object of the contract 
These Terms are for the purchase of products and services, carried out remotely via computer network, by SureShop, with registered office in Corso Matteotti 111-95014 - Giarre - (CT) - Italy, P. IVA. 05332790871 - and the owner of the sites http://www.sureshop.it http://www.sureshop.eu http://www.sureshop.de http://www.sureshop.es http: //www.sureshop. at http://www.sureshop.fr

Each purchase transaction will be governed by the provisions of Decree no. 185/99 and, as regards the protection of confidentiality, it will be submitted to the rules set out in Law no. 675/96 as amended. 


Acceptance of general conditions of sale 
The contract between SureShop and the Customer shall be concluded with the acceptance of the order by SureShop. Such acceptance is considered tacit. Placing an order in the manner provided, you represent that you have read all information provided to him during the purchase procedure and accept the general conditions and payment below. 

If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the purchase procedure, will print or save an electronic copy but keep these general conditions of sale , in compliance with the requirements of Art. 3 and 4 of Decree No. 185/1999 on distance selling and, as regards the protection of confidentiality, will be submitted to the rules set out in Law no. 675/96 as amended. 

It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order. 


Purchase conditions 
The customer can only purchase products in the SureShop catalog at the time of the order as described in the relevant information sheets. It is understood that the picture accompanying the description of a product can not be fully representative of its features but differ in color, size, and accessories in the picture. All support information for purchase are intended as mere material for general information, not due to real characteristics of a single product. 

The correct order is confirmed by SureShop.it through an e-mail, sent to the email address supplied by the customer. This confirmation message will report a 'Order Number', to be used in any further communication with SureShop. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. 

In the event the amount due upon delivery, refuse the package, the consumer must repay the postage to SureShop, equal to 30 euro is chosen the method of payment on delivery (if applicable), and the customer does not pay. Otherwise, we will turn to a debt collection agency. 
In the case of non-acceptance, SureShop ensure timely notification to the customer. 


Right of withdrawal 
1. In accordance with the provisions of the Consumer Code, as amended by Legislative Decree. N. 21/2014, the customer who plays the quality of consumer and, therefore, the natural person acting for purposes unrelated to the professional activity (when ordering a VAT number) is not indicated, has the right to terminate the contract purchase, without giving any reason and without incurring any costs other than those specified in paragraph no. 3, no later than fourteen days from delivery, or the date on which the Customer or a third party designated by the latter acquires physical possession of the goods purchased. The conditions and the procedure for exercising this right will be specified in the following paragraphs. 

2. The customer who wishes to exercise the right of withdrawal referred to in the previous paragraph will have to use the form provided on the site from " support ", and then write a message indicating the will of the withdrawal. 
Upon receiving the notice of withdrawal, SureShop send the customer a confirmation email with the necessary information to the return of the goods and the authorization code (RMA), which must be attached to the outside of the equipment to be returned to its neck. 
At that point the customer can ship the item to SureShop address indicated in the mail. The shipping costs will be in any case charged to the customer 

3. The shipment of goods to be made must be made no later than 14 days from the date the customer has communicated to SureShop the decision to withdraw from the purchase contract. 
SureShop, in compliance with art. 56 of Legislative Decree no. n. 21/2014, once verified that the conditions referred to in paragraph 4, will reimburse the customer the cost of the product (excluding shipping charges) within 30 days of receipt of merchandise. SureShop is not required to reimburse additional costs if the customer has chosen a different type of delivery on the type of delivery lowest tender (dispatch "base"). Refund will be made using the same procedures used by the customer for purchase or, if specifically requested, by bank transfer, credit card cancellation, redemption PayPal or money order (in this case, the charges will be charged to the customer). 

4. The right of withdrawal is subject to the following mandatory conditions: 
- The customer can exclusively exercise the right of withdrawal with regard to the whole product; you can not exercise withdrawal on only part of the product (eg. accessories, software, attachments, etc. ...); 
- Once opened, you can not make products Audio-visual, software and consumables; 
- Products created specifically or personally to the consumer; 
- For perishable goods or that change quickly; 
- For services, before the end of the period to exercise the withdrawal, they have already been carried out with the consent of the consumer. 
- The product purchased must be returned in its original packaging, complete with all accessories and documentation; 
- The product must be returned in perfect condition, it will not be accepted products that show signs of damage, wear or dirt; 
- The returned product must contain the same number of freshman in this bill, otherwise, when the serial number was different, the withdrawal will not be accepted and the product will again be made available to the customer, without any financial reimbursement by SureShop against him; 
- The shipment for the return of the product is under the responsibility of the Customer, until such time as SureShop acknowledge receiving the product. In the event that the product suffers damage during re-entry in our warehouses, it is up to SureShop communicate this to the customer to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of the value of the asset, if this is ensured;therefore, SureShop put the product available to the customer, canceling the withdrawal. 

5. The right of withdrawal if the customer does not return the well to SureShop within 14 days from the date on which you communicate your withdrawal itself. The deadline is met if the customer sends the goods before the expiration of the 14 days. 
The right of withdrawal also in the event of a material defect of the returned product (lack inner packaging and / or documentation and / or original packaging; absence of parts and accessories of this product; damage; unsuitable state of return) and generally in the case of If the conditions referred to in paragraph no. 4. 
In all cases of loss of the right of withdrawal, SureShop will return the goods to the customer who will not be entitled to any refund. 


Guarantees 
All products sold by SureShop are covered by the manufacturer's standard warranty and 24-month warranty (unless otherwise stated) for defects of conformity, according to DL 24/02. 
The manufacturer's standard warranty is provided as explained in the documentation inside the product packaging. If, following inspection by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the customer will be charged for any costs of verification and recovery required from authorized, as well as transportation costs, if supported by SureShop. 
The guarantee of 24 months according to DL 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation. This warranty is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, SureShop.it provides, without cost to the customer, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract. 
The replacements in case of DOA (Dead On Arrival: product not working on delivery) will be made if the product has functional defects within 3 days from the date of receipt by the customer. 
In the event that, for whatever reason, SureShop was not able to make its customers a product warranty (repaired or replaced), SureShop will proceed at its own discretion to refund the amount paid or to replace it with a product of equal or superior characteristics. No damage can be obtained from SureShop.it for any delays in repairs or replacements. 
In cases where the application of safeguards providing for the return of the product, the product must be returned by the customer (at his expense) in the original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables , etc...); to limit damage to the original package, we recommend, when possible, to put in a second box; It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product. Please note that, sometimes, the flash memory may be provided in OEM version (blister-free) without thereby affecting the terms and conditions of the tendering guarantee. 
For more information about the warranty procedures, you can view the page " Warranty on Products " 


Complaints 
Any complaint must be addressed to SureShop by sending an email to [email protected], or by mail by writing to SureShop - Corso Matteotti 111-95014 - Giarre - (CT) - Italy. The sales contract between the customer and SureShop is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this sale contract, the local jurisdiction is the only forum of Giarre.